Troubleshooting Guide
Follow these steps to resolve common internet issues.
Slow Internet Speed
- 1
Restart your router and wait 2 minutes.
- 2
Ensure you are close to the router or use a 5GHz connection.
- 3
Check if any background apps are downloading large files.
Router Configuration
- 1
Connect to your router via WiFi or LAN cable.
- 2
Open 192.168.0.1 or 192.168.1.1 in your browser.
- 3
Set Connection Type to PPPoE and use your ISP username and password.
No Internet Connection
- 1
Check if the fiber cable is securely connected to the ONU (Red/Green light).
- 2
If LOS light is red, the fiber line might be broken. Contact support.
- 3
Ensure both ONU and Router are powered on.
Still having problems?